How to Get Refunds from the iTunes App Store

The iTunes Apps Store policy states that all sales are final but if you have a genuine and valid reason, Apple will issue a refund.

RETURN YOUR ITUNES STORE PURCHASES TO APPLE

The iTunes App store sales policy clearly says that you cannot cancel a purchase or receive a refund for a purchase but they are known to make exceptions if you have a valid reason. Here’s how you can return apps to the iTunes Store and request a refund:

Step 1: Locate the invoice receipt for your iTunes Store purchase and click the “Report Problem” link next to the name of the app (or game or movie or song) that you would like to return.

If you have deleted the email invoice that Apple sent you after you completed the purchase, launch the iTunes program using this special link  and you’ll see a list of all items that you’ve bought from the iTunes store. Open an order by clicking the “Report a problem” next to the app name.

Alternatively, if you do not have iTunes on your computer, go to reportaproblem.apple.com to submit a refund request to Apple from your web browser.

Step 2: Sign-in with your Apple ID and then choose an option from the drop-down menu that best describes your problem. If you have purchased an app accidentally, choose “I didn’t mean to purchase this item.” If the kids have made an in-app purchase, choose “I didn’t authorize this purchase.” If you aren’t happy with the app, choose “Item opens but doesn’t function as expected.”

You can expect a response from Apple in the next 24-48 hours. If Apple support is satisfied with your reasoning, they’ll reverse the credit card charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy so if they deny your request for a refund, move on!

In some cases, Apple may issue refunds for app purchases immediately without involving the support team. When you submit an issue with an app using the above form, it will offer you a “Refund” option. Click that and you’ll get an email notification from Apple saying you’ve been issued a refund.